the sweet old couple story (dangers of making assumptions, understand before you intervene)

A little old couple walked into a fast food restaurant. The little old man walked up to the counter, ordered the food, paid, and took the tray back to the table where the little old lady sat. On the tray was a hamburger, a small bag of fries and a drink. Carefully the old man cut the hamburger in two, and divided the fries into two neat piles. He sipped the drink and passed it to the little old lady, who took a sip and passed it back. A young man on a nearby table had watched the old couple and felt sorry for them. He offered to buy them another meal, but the old man politely declined, saying that they were used to sharing everything. The old man began to eat his food, but his wife sat still, not eating. The young continued to watch the couple. He still felt he should be offering to help. As the little old man finished eating, the old lady had still not started on her food. "Ma'am, why aren't you eating?" asked the young man sympathetically.

The old lady looked up and said politely, "I'm waiting for the teeth.."

the angry customer story (funny customer service example)

Allegedly a true story from the old airport in Denver: a major airline had cancelled a very busy flight and a lone check-in agent is busy trying to sort out all the displaced passengers. A very angry and aggressive man barges his way to the front of the queue to confront her. He says says that he is flying first class and demands to go on the flight. The agent politely explains the situation and asks that people take their place in the queue. The man bellows at her, "Do you know who I am?" - at which the agent calmly picks up the microphone for the PA system, and announces to the airport, "This is (airline name) desk 64; we have a gentleman here who does not know who he is. If anyone can come and identify him please do so." The man, now purple with rage, yells at her, "Well f**k you.." - to which the agent replies, "And you'll have to stand in line for that as well, Sir.."

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